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Shipping & Shop Policy

SHIPPING

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Hong Kong shipment

 

SF Express

  • HK$36/shipment

  • Approx. 3-5days transit. For personalization items, please allow another 3-5 working days.

  • Enjoy FREE shipping with order over HK$500 (excluding digital products and workshops)

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International shipment

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Macau, Taiwan & China

SF Express

  • HK$100/shipment

  • Approx. 7-30days transit

  • Enjoy FREE shipping with order over HK$1200 (excluding digital products and workshops)

 

The rest of the World

1. Hong Kong Post SpeedPost

  • Shipping fee will be charged according to the weight. The rate will be calculated automatically after you entered the shipping address during checkout.

  • Approx. 7-30days transit

  • No shipping to P.O. boxes

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2. DHL Express

  • Shipping fee will be charged according to the weight. The rate will be calculated automatically after you entered the shipping address during checkout.

  • Approx. 5-14 days transit

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IMPORTANT NOTES:

- Please write your address in English and include your phone number.

- Buyers are responsible for any customs and import taxes that may apply.

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PAYMENT METHOD

 

PayMe or Bank Remittance (for Domestic buyers only)

1/ Pay via one of the following payment methods

PayMe: https://payme.hsbc/alicemak

Bank Remittance: Hang Seng Bank, Acc Name: Calicegraphy Design Company, Acc Number: 769-300435-883 (FPS ID#: 6790844)

2/ Send payment record to contact@calicegraphy.com

3/ We shall ship out the products within 3 business days after we confirmed receipt of payment.

 

PayPal (for Domestic and International buyers)

1/ Choose "Check out with PayPal" in the Cart page;

2/ You will be redirected to the PayPal site to log in and then redirected back to our site to select a shipping option. (Note: Shipping fee is not shown in the cart page, it will show only after you are redirected back to our site!)

3/ Complete the payment process via PayPal

4/ We shall ship out the products within 3 business days after we confirmed receipt of payment.

Note: We only accept payment in Hong Kong dollar.

 

Credit Card (for Domestic and International buyers)

 

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RETURN POLICY

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All sales are final. We accept returns or exchanges if the incorrect item was shipped to.

 

To be eligible for a refund or exchange, you must first email within 30 days of the order date. Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price.

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